Terms & Conditions
Abertay International Training Ltd
These terms and conditions cannot be superseded or altered in any way by any other terms and conditions unless specifically agreed to in writing by a Director of Abertay International Training Ltd.
Confirmed Bookings
When you book a place online it is a confirmed booking, or when you book by booking form this is also a confirmed booking. Should you have any questions or are unsure if a booking is made, it is your responsibility to email us with any questions on the booking. If you fail to arrive or cancel at very short notice you will be liable for the full cost of the course. If you enroll on the assessor or verifier awards you have 1 full year to submit the portfolio and gain the final result, after which time your award will expire. To gain an extension to the assessor or verifier awards you need to email or write in by recorded delivery before the 12-month expiry date, otherwise you will need to pay for the course again or agree to a further extension at added costs.
We will normally send you an email confirmation within five days of receiving your online booking confirmation, but once you are booked online if you have any questions on the booking you must contact us before any cancellation periods come into effect. Full joining instructions will normally be sent approximately 5 to 10 days in advance of the course start date. Where a course has pre-work, this information will normally be sent along with the joining instructions in advance of the course start date to allow the pre-work to be completed.
Full joining instructions will normally be sent approximately 5 to 10 days in advance of the training. Please do not attend a course without full written joining instructions, which will state the full venue address, course times, presentations to prepare for as well as PowerPoint and trainer manual download links. Abertay International Training will not be liable for any costs, as you must have written confirmation before attending any advertised course. Abertay International Training Ltd will also not be responsible for candidates not receiving joining instructions when they have been sent to the email address supplied, but candidates have not checked these or have not checked spam or other email security settings.
These courses are public courses and dependent on numbers.
Certification Periods – As we provide accredited awarding body certification we plan to have all certifications completed within a 3-month period. Although it is typical for certification to be sent within the 2–3 week period.
Course Pre-Requisites
It is the candidate's responsibility to ensure they meet all course pre-requisites before booking a course. Abertay International Training Ltd cannot take any liability for any loss if the candidate does not have the correct pre-requisites for entry to the course.
1. First Aid Trainer Certification
To receive the First Aid Trainer Certification or the Emergency First Aid Trainer Certification, the candidate must have a current HSE First Aid at Work Certificate which has been renewed within the last 3 years, or be a Doctor, Nurse, Paramedic, or have the equivalent Army First Aid qualification. All candidates must have a valid First Aid at Work Certificate accredited by an awarding body with RQF/SCQF Accreditation, FAIB, St John Ambulance, Red Cross, or St Andrews Ambulance. We cannot accept any other certifications which are not accredited. In-house company certification is not accepted as a prerequisite on a First Aid Trainers course.
You must always keep your first aid at work certificate current. As soon as this certificate expires, you can no longer teach, assess, or IQA any first aid courses until it is renewed, regardless of any teaching or assessment awards you may have. First aid trainer certification is not recognised on its own — you must also have a teaching award such as the Education and Training Award or Planning and Delivering Learning Sessions to Groups.
2. Patient Handling Trainer
Candidates will require experience in care homes or other similar roles with either a current patient handling certification or proof of experience in patient handling. If additional training is required due to candidates not having up-to-date knowledge and experience, this will be at additional cost and the candidate may not be able to sit the exam until the trainer is confident in their ability. At the present time, we only provide the IOSH accredited course for in-house group bookings. For all public course dates, these will be SafeCert Awards accredited.
3. 20% Discount for Already Qualified Teachers
To gain the 20% discount for already having a teaching award, you must state you have an accredited Education and Training Award, PTLLS, or other approved award agreed in writing. This teaching certificate must be presented on the course and a copy given to the trainer; otherwise the full course fee will be due and no discount will apply. The 20% discount applies only to 2 or 3-day courses which have a first-day teaching unit. If these conditions are not met, fees charged will revert to the normal full fees applicable at the time.
4. Additional Registrations and Certifications
Your chosen trainer award includes the registration and trainer certification for the trainer award. Optional additional awards are available at extra cost (e.g. Manual Handling Trainer add-on: £95 + VAT; Fire Safety Trainer add-on: £95 + VAT). These optional add-ons are recorded on the joining instructions and registration form. If you sit the assessment for an optional add-on, you will be liable for the additional costs. The payment for our course does not include any cost for you to register as a Centre with an awarding body.
All candidates are responsible for checking their own certification. If you are completing a subject-specific trainer course, you will be expected to either have the qualification in the subject area or have a CV and CPD which shows your experience in the subject area.
Payment
Payment must be received in advance of the start of the training course unless specifically agreed otherwise in writing with us.
Where an invoice is issued by Abertay International Training Ltd, payment is due by return. We will allow up to 30 days for processing, but payment must be received before we will send out any certification for the Trainer Courses or the training resources. No assessments for any TAQA/IQA courses can be completed until payment has been received in full.
Payment can be made in the following ways:
- Charge or credit card (online or by phone)
- Electronic bank transfer (e.g. BACS)
- Cheque
- Postal Orders
By agreeing to these Terms and Conditions you are confirming your agreement to pay for the training courses or other services in full. On trainer courses, 99% of candidates pass the course the first time, but Abertay reserve the right to charge a reassessment fee of up to £150 if a candidate needs to be reassessed.
Transfers, Substitutes & Cancellations
Notification of transfers or cancellations must be made in writing and received by Abertay International Training Ltd within the timescales noted below.
Transfers
Transfers must be made in writing by email 21 days before the start of the course. Transfers must be to the same course, are subject to availability of places, and must be within six months of the initial booking. Requests for transfer must be received in writing by email and are effective from the date we receive the written request. You will be liable for any costs incurred for accommodation and training materials we may have booked for you.
Substitutes
We understand that sometimes a nominated person may be unable to attend a course; therefore substitutes are allowed up to the commencement of the course. There are no refunds or substitutions for e-learning courses once registered. If you require support on e-learning courses this must be in writing by email. As we work with a few awarding bodies for certification, the certification issued may be different from that advertised but will be the same or equivalent certification.
Cancellations
| Notice Period Before Course Start | Charge / Refund |
|---|---|
| More than 14 working days (Mon–Fri) | £50 + VAT administration fee |
| 14 working days or less from the start date | Full course fee payable (no refund) |
| Non-attendance / leaving during the course | Full course fee payable, including any expenses |
After you confirm a place by booking online, we frequently refuse other bookings for that place. After the 14-day period, the candidate will be sent trainer manual and PowerPoint materials which can easily be copied, therefore a refund is not possible after this period.
Any discounts are applicable only as specifically agreed and where all of the conditions are met in full. If these are not met, the fees charged will revert to the normal full fees applicable at the time.
Please do not attend any course without a written letter or email from Abertay confirming full joining instructions and address. We endeavour always to run the courses as scheduled. However, on occasions and due to circumstances beyond our control we may have to change the venue, location, or dates at any time and without prior notice from that published. In these cases, should you wish to cancel your booking, we will make a full refund.
In-House Training
Abertay International Training Ltd will provide the training course, training materials, transport, and accommodation for the tutor at locations within the UK. Courses at venues outside the UK will be subject to separate agreements. The customer is responsible for providing a suitable training venue and any other associated costs such as travel, accommodation, and refreshments for delegates attending the course.
Zoom First Aid Trainer & Patient Handling Trainer Courses
Abertay International Training Ltd will provide these 3-day courses with the first two days as an option over Zoom for those who select the Zoom option. The 3rd practical assessment day will be on the 3rd day of the public course dates. As all public courses are dependent on enough candidates booking, we do require flexibility on the venue for the third-day event.
Therefore if you book a Maidstone venue, for example, this might not be available, so in booking you agree to London being a suitable alternative. If booking Birmingham on a Zoom trainer course, the 3rd day may need to be available in Birmingham so you agree to either London or Manchester being a suitable alternative. If you are booking Newcastle, a suitable alternative for the 3rd day only is either Manchester or Glasgow. If this is not an option, please do not book the Zoom option for these courses. All assessments, training materials, and certification are included in the cost as advertised.
TAQA and IQA In-House Assessments
Abertay International Training Ltd will provide the training induction course, all assessments, training materials, and certification included in the cost as advertised. The invoice for this course must be paid in full as per the booking and the terms of payment on the invoice. The advertised cost includes assessment completed by you sending in the evidence by video for our assessors to then assess and internally verify.
If you require all assessments to be completed in-house at your company with the assessor present, this will be at extra cost. You have one full year to complete the TAQA or IQA award. If you do not complete the award in full within this time, you will need to re-enrol at additional cost. Please also note: all portfolios of assessment evidence should be copied before posting to us by recorded delivery for signature. Your portfolio is your responsibility — if it goes missing, you would have to redo any missing work as we cannot assess what we have not received.
Liability
Cancellation by Abertay International Training Ltd — Liability for a course cancelled by Abertay International Training Ltd is limited to the provision of a further training course. Abertay International Training Ltd is not liable for any consequential loss or costs associated with the cancellation of the training course.
Intellectual Property / Copyright
All intellectual property rights and copyrights on knowledge, concepts, and materials belong to and will remain the property of Abertay International Training Ltd.
Late Payment
Where the customer fails to comply with these terms and conditions, Abertay International Training Ltd withholds the right to charge interest and any additional costs incurred with finance relating to payments overdue.
Certificates for training courses will not be issued until payment has been received by Abertay International Training Ltd in full.
PowerPoint Presentations
There is a no-refund policy on orders of PowerPoint Presentations. Due to their nature they can easily be copied; therefore we can, if requested, send a sample before you purchase. These are also available online as a series of 6 slides to sample.
Questions About These Terms?
If you have any questions about these Terms and Conditions or your booking, please contact us:
Last updated: March 2026